Mastercall Healthcare

Mastercall Healthcare is a multi-award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark. It is rated ‘Good with Outstanding for Caring’ by the Care Quality Commission.

With over 27 years’ experience as an innovative, highly performing, award-winning Social Enterprise organisation, they are passionate about providing the very best patient care at the very best place for the patient.

Their Social Value ethos commits them to ensuring the very best use of the public purse, maximising the return on investment of Commissioners and supporting the NHS deliver affordable, effective, safe patient-centred services.

As a not-for-profit organisation they re-invest any surplus to:

  • Further improve the services they deliver
  • Provide training and promote personal development opportunities to their dedicated workforce
  • Ensure their premises, facilities and medical/diagnostic equipment are modern, well maintained and fit for purpose
  • Invest in innovative technology to improve performance, productivity and ensure they are at the ‘cutting edge’ of digitally supported healthcare services, enhancing patient experience and outcomes
  • Social Value (4% of our revenue)

They are also members of the Greater Manchester Urgent Primary Care Alliance, a non-exclusive alliance of 4 not-for-profit, primary healthcare providers who together have over 100 years of collective experience with c2000 staff. Through the services they provide, they handle millions of calls across their networked partners.

Mastercall’s range of services cover the North-West of England and Nationwide, specifically Stockport (their HQ) and Trafford.

Details of the services provided by Mastercall can be found on their website and include:

  • Alternative to Transfer
  • GP Out of Hours
  • Urgent Dental Helpline (Cheshire Warrington, Wirral & Merseyside)
  • Community IV
  • Trafford Patient Assessment
  • Urgent Treatment Centres ‘see & treat’ (Stepping Hill, Trafford General, Wythenshawe)
  • Homeless, refugee & asylum clinical support (The Wellspring, Stockport)
  • Winter & Covid Short Term services
  • Student GP / Medical student training
  • GM UEC Adastra Integration

Services provided by Greater Manchester Urgent Primary Care Alliance include:

  • Clinical Assessment Service (CAS)
  • Urgent Dental Helpline (Greater Manchester)

Mastercall supports the NHS to deliver their strategy for ageing well/living well and preventing hospital admissions wherever possible by providing place-based care in the heart of their communities aligned to the emerging roadmap of the Integrated Care System agenda (ultimately associated directly with the NHS Long Term Plan and wider NHS commissioning reform).

Mastercall Healthcare, International House, Pepper Road Hazel Grove, SK7 5BW, Stockport

See map: Google Maps