Meet the Team

Urgent Health UK is the federation of Social Enterprise Unscheduled Primary and Community Care Providers committed to providing the highest quality of care for patients.

Through our members we are the largest player in the medical out-of-hours services market and also provide many other services including urgent care centres, emergency and community dental services and a wide range of community based health and social care services.

Urgent Health UK validates the quality of care of each member organisation by requiring it to participate in an annual external audit. Results are shared with members to encourage and promote best practice.

Executive Directors

  • Dr Simon Abrams


    Dr Simon Abrams is a GP based in Liverpool. For over 25 years he has worked in a practice in Everton focussing on issues of vulnerable people, deprivation and substance misuse. He has been part of Urgent Care Primary Care since the days of GP Co-ops, becoming an Out of Hours Medical Director in 2005. In 2014 he was elected Chair of Urgent Health UK, the Federation of Social Enterprise Urgent Primary Care Providers. A role he continues to this day. As well as a passion for health care, he is a keen Allotment gardener and Francophile.

  • Conor Burke

    Conor Burke

    Chief Executive

    Conor is a former NHS leader who he began his career as an Occupational Therapist working as a clinician and then NHS manager in London. Until 2018 he was CEO of Barking & Dagenham, Havering and Redbridge Clinical Commissioning Groups where he led a series of a major performance, quality and financial turnaround initiatives locally and across London. Most recently he has worked as an independent healthcare consultant helping with NHS systems, HealthTech companies and life science organisations to transform the delivery of health and care. He is also a Non-Executive Director of Herts Urgent Care (HUC) Ltd. Conor was appointed CEO UHUK in October 2021.

Non-Executive Directors

  • Nigel Gazzard

    Managing Director BRISDOC

    Nigel joined the NHS in 2005 from the financial services industry. Working at senior levels, he enjoyed a varied career gaining experience of both strategic and operational roles covering everything from customer service, relationship management, information processing and large scale call centres. The skills learned have proved invaluable in supporting the development of BrisDoc as a patient centred, high quality NHS service provider. He holds a Masters Degree in Leadership from Exeter University, is a published author and continues to hold various directorships, although, his primary commitment is with BrisDoc.

  • Stephen Bateman

    Stephen Bateman

    Chief Executive DHU Health Care

    Stephen joined DHU as Chief Operating Officer on 6th January 2014, he was promoted to Chief Executive Officer in July 2014. Stephen has had a successful career in healthcare where he has previously worked for Allied Healthcare Group and Saga Healthcare. He has a wealth of operational, finance, customer service, project management, and commercial experience in the UK and abroad. Stephen is a Chartered Accountant (CPFA) and Member of Association of Accounting Technicians (MAAT). Stephen resides in Nottingham and is married with 3 children. He is interested in football, cricket, golf, gardening, travel and DIY.

  • Tonia Culpin


    Tonia retired in March 2021 as Chief Executive of LCW after 26 years and will remain on the LCW Board as a Non-Executive Director. Tonia was elected as a UHUK Non-Executive Director in 2016 and is now serving a 2nd term. During this time Tonia worked with ASW Assurance to align the UHUK members audit to CQC standards as well as representing members interests relating to the services provided by Advanced Healthcare. Tonia worked at LCW from its humble beginnings as a GP Co-Op. She spent 3 years on DH Secondment to National OOHs team and was appointed as COO for Partnership for Health in 2009, delivering 2 UTCs and a 10,000 registered patient Practice. LCW was the first 111 London site to go live in NWL in 2012, followed by NCL in 2013. The organisation expanded further between 2016-2018 as the first London IUC Service (North/West Central). The portfolio also includes local delivery of an SPA and referral into community independence services as well as a care home telemedicine service and covers 4.6 million people. Partnership working has been the key to the success of LCW over the last 26 years.


  • Hazel Harrison

    Business Manager and Company Secretary

    Hazel graduated with a BA in Modern Languages and Information Systems from Bristol and has since held senior PA posts within Education and the NHS. She is a qualified counsellor and has worked voluntarily for MIND. She worked with NHS Devon in Contracting before securing her role as Business Manager with UHUK.

  • Sarah Fletcher

    Business Administrator

    Sarah joined the team in 2014 bringing skills gained from data processing, training delivery and technical authoring in the offshore survey industry to the business administrator role at Urgent Health. Sarah writes the weekly news for members, the tri-annual newsletter and is instrumental in organising the workshops for members. Outside of work Sarah is a warranted leader for the Beaver Scout organisation in Sidmouth, and plays netball for the Sidmouth Toucans.