NED LCW UCC
Tonia retired in March 2021 as Chief Executive of LCW after 26 years leading the organisation from a small GP Co-op with a handful of employees to a much larger Community Benefit society with 650 plus employees covering a large portfolio of urgent primary care services. Tonia will remain on the LCW Board as a Non-Executive Director and continue to support the transition to the new CEO, Simon Douglass.
Tonia worked at LCW from its humble beginnings as a GP Co-op leading expansion into NHS Direct as an Exemplar site between 1999 – 2006. She spent 3 years on DH Secondment to National OOHs team implementing quality standards across a range of providers in London, Beds and Herts and Essex. Tonia was appointed as Chief Operating Officer for Partnership for Health in 2009 (LCW plus Imperial College NHS Trust), delivering 2 UTCs and a 10,000 registered patient Practice. Leading the way, LCW was the first 111 London site to go live in North West London in 2012 followed by 111 expansion into North Central London in 2013. The organisation expanded further in 2016 as the first London Integrated Urgent Care Service for NCL and in 2018 in NWL. In 2020 the Boroughs of City and Hackney were added to the out of hours portfolio expanding to cover 4.6 million people across the boroughs served. The portfolio also includes local delivery of a single point of access and referral into community independence services as well as a care home telemedicine service. Partnership working has been the key to the success of LCW over the last 26 years.
Tonia was elected as a UHUK Non-Executive Director in 2016 and is now serving a 2nd term. During this time Tonia worked with NHS ASW Assurance to align the UHUK members audit to CQC standards as well as working to represent members interests in matters relating to the services provided by Advanced Healthcare.