Richard Bowen

National Programme Director
NHS 111 Wales

Richard has over 25 years NHS experience having originally joined as a National Management Trainee (1992). He spent the early part of his career in various operational roles within acute hospital and primary care organisations in NHS England and Northern Ireland.

For two years he worked for Professor Sir George Alberti at the Department of Health and led a number of acute hospital ‘turnaround’ teams to deliver improved care standards within emergency departments and ambulance trusts. He also helped shape a number of key performance standards for emergency medicine which are still being used today.

Since 2007, Richard has held a number of senior roles within NHS Wales, initially as the Director for the Delivery and Support Unit and then promoted to the Director of Operations, NHS Wales based in Welsh Government. 

Latterly, Richard was the Executive Director of Planning for Aneurin Bevan University Health Board and since January 2015, was appointed as the National Programme Director for 111 /out-of-hours service. This service will ensure that all Welsh patients who have an urgent need for health advice and support will be able to do so via a free telephone line and /web based support and also access out-of-hospital services.