New data demonstrates impact of Out of Hours services on reducing pressure on A&E

Sarah Fletcher's picture
Submitted by Sarah Fletcher on Fri, 27/01/2017 - 10:14

Urgent Health UK release data on referrals to A&E from NHS 111 and Out of Hours GP services​

Urgent Health UK, the body representing nearly half of all NHS 111 and Out of Hours GP providers in the country, has today released new analysis of outcomes and referrals data from their services.

The data has been collated from eight anonymised member organisations, who collectively are responsible for providing NHS 111 and Out of Hours services to over 8 million people.

  • Of those that called NHS 111, 68% were dealt with by primary care or community services.
  • Out of Hours services referred only 5.6% of the patients they dealt with to A&E/ambulance services
  • If this data is scaled up for England (c. 53 million people) – medical Out of Hours services receive around 6.3 million calls a year, with 4.3 million patients being seen in the community and just 350,000 patients being referred to A&E/ambulance services
  • Per 1000 people Out of Hours services received 118 calls – 29 were incoming calls direct from patients and over 80 were received from NHS 111
  • Covering a patient population of over 8 million people, 45% of patients were dealt with over the phone, 42% of patients were seen in a treatment centre and 12% received a home visit

Chair of Urgent Health UK, Simon Abrams, commenting saying:

“The pressure felt on emergency services over the winter period has been well documented, but it is important attention is also given to those services that are demonstrating a track record at reducing pressure on the acute system.

“Urgent Health UK members account for a large portion of those providing NHS 111 and Out of Hours services and the work they do to prevent patients being seen in hospitals often goes unrecognised."