FCMS was established in 1994 as part of the original co-op movement. They provide out of hours care for the whole of Blackpool, Fylde and Wyre areas, covering a population of 330,000.
They have always advocated non clinical prioritisation and signposting and had their own audited and PCT approved telephone triage process. They became part of the NHS 111 pilot in the North West in 2011 and provided full blown 111 services until March 21st 2013 when they lost the contract to NHS Direct.
In 2003 they were the first OOHs provider in the country to have its own integrated LPS (Local Pharmaceutical Services Pilot) that integrated a licensed dispensary with minor ailment management and medication advice.
In 2011 they also integrated clinical services with the front end of their local A&E, so FCMS staff now man A&E reception, use NHS Pathways face to face (the only national pilot for this process) and signpost into an onsite Primary Care facility or directly into A&E.
In 2013 they have also been commissioned to run a Care Co-ordination Service for the most vulnerable patients in their community. This is being piloted for 12 months and includes end of life patients, long term conditions and patients with the most likely risk score for admission.
They have been providing Dental Services for over 12 years, they provide both call handling and clinical Emergency Dental Services, initially just covering Blackpool, Wyre and Fylde but this coming year expanding to also cover Morecambe and Lancaster.
They have two other companies that they are part of, one a community diagnostic company that delivers services across the North West and the second a company set up to bid for the Equitable Access projects, which now runs two Same Day Health Centres and two GP practices.
Their most recent venture is working with Esther Rantzen, who is running a pilot helpline for older people which is a triaging, signposting and befriending service. FCMS have just been awarded the contract to roll this out nationally from November 2013.